SHIPPING AND RETURN

This GRAND DUKE Shipping, Delivery, and Return Policy (the “Policy”) is incorporated by reference into GRAND DUKE Terms and Conditions (the “Terms”) and form a part thereto. Any capitalized terms not defined herein have the meaning defined in the Terms. By purchasing the Products, you agree to be legally bound by this Policy.

GRAND DUKE SHIPPING,
DELIVERY, AND RETURN POLICY

  1. Shipping

    1. We will arrange for the Products that you order to be delivered to the delivery address that you specify during the checkout process.
    2. Please note that we do not deliver to P.O. boxes.
    3. Any applicable shipping charges will be calculated and displayed to you during the checkout.
    4. After the Products have been dispatched, you will receive a shipment confirmation email with a tracking number and an estimated delivery time.
    5. Unless stated otherwise on GRAND DUKE, we ship the Products to the addresses in the USA, Canada, UK, and Switzerland only.
    6. The estimated delivery times and delivery fees remain subject to change at our sole discretion. Please note that the delivery times are estimates only and may depend on the operations of our third-party delivery service providers. If you have not received your Products during the specified delivery times, please contact us and we will look into your order.

  2. Responsibility

    1. We are not responsible for any fees applied by third parties during or after shipping (tariffs, taxes, etc.). Such fees must be paid by you. We will not reimburse such fees.
    2. We are not liable for any Products that were damaged during shipment. If you receive damaged Products, please contact us within 24 hours following the receipt of the damaged Products. If the damage was caused by our delivery partner, you may need to file a claim with it.

  3. Delivery Delay

    1. We use reasonable endeavors to ensure that the Products are delivered on or before the date indicated for delivery. However, we cannot guarantee delivery by this date as the delivery is executed by our third-party delivery partners and we are not liable for any delays that occur outside our reasonable control.
    2. If (i) our delivery partner is unable to deliver your Products, (ii) such failure occurs due to your fault, and (iii) you do not collect your Products from the delivery partner within the relevant time period, we may, but have no obligation to, agree to arrange for redelivery of the Products. We reserve the right to charge you for the actual costs of re-delivery. Below are examples of situations where a failure to deliver is considered to be your fault:

      • You provided the wrong address for delivery;
      • There is a mistake in the address for delivery that was provided;
      • The address for delivery is not reasonably or safely accessible;
      • If in-person receipt is not required, there is no easy and secure means of leaving the Products at the address for delivery and there is no person available to accept delivery; or
      • If in-person receipt is required, there is no person available to provide a signature.

  4. Faulty Products

    1. If you find that the Products that you have received are faulty, damaged, or wrong Products have been delivered to you, you can, within 14 days from the day you received the said Products:

      • Return the Products (please contact us for further information);
      • Request a reduction of the Fees paid (please contact us for further information), which we may or may not agree to at our sole discretion;
      • Request a repair of the Products; or
      • Request to replace the Products with the same non-faulty Products or similar Products (please contact us for further information).

  5. Returns

    1. Unless you receive faulty Products as referred to in section 4 above or the consumer protection law applicable to you requires otherwise, we do not accept returns and do not issue refunds for the Product purchased by you.
    2. In case you are entitled to a return, you must return the Products unused, unopened, and in their original packaging by mail to the address specified in the “Contact” section at the end of the Policy. You must always contact GRAND DUKE customer service before returning any Products. You are responsible for paying all postal fees for returning the Products.

  6. Contact

    1. Contact form: Contact US
    2. Mail: 6320 TOPANGA CANYON BLVD, SUITE 1630-180, WOODLAND HILLS, CA91367, USA

Last update: 15 June 2024